Info sheet: Outbound Script
Info Sheet
Outbound Script
Hello Mr./Mrs. _____________ this is _____________ from Trendwest South Pacific. You have been selected to
receive complimentary accomodation with your choice of many amazing destinations or either - a Digital Camera,
a CD Player, a Teac Discman or a DVD Player.
Have you heard of Trendwest? (Yes/No)
*Trendwest is part of the hospitality arm of CENDANT CORPORATION: the world's largest hotel franchisor with
brand such as Ramada and Travelodge, just to name a few.
In our fantastic propmotion, there are easy and simple requirement you need to meet to receive your reward.
*Have you visited or received a reward from Trendwest?
(If they answer yes: ask WHEN, if outside of 12 months: book them in)
(If inside 12 months: explain 12 month rule)
*Are you married, single or do you have a signififcant other half?
(If married - What is your husband's/wife's name?) (If de-facto or partner - What is your partner's name?)
*And is your income over $45,000 in a year gross(if single)?
*And is your income over $45,000 in a year combined with your wife/husband/partner (if married or with partner)?
If don't qualify - Unfortunately you do have to meet the requirements to receive the rewards, but the good
news is we will put you in a draw for our competition "Dare to Dream".
(Details of Participation at www.trendwest.com.au)
*Are you aged between 25-72?
(If over or under age, go to objection handling) (if under age, ask WHEN will he/she be turning 25?)
Fantastic! Congratulations Mr./Mrs. ____________, you've got a choice of Fantastic Electronic Equipment or fabulous
holiday accomodation valued up to one thousand two hundred dollars for the holiday package!
OPTIONAL:
***When was the last time you had a break away?
We have fly and drive to destinations! It's off-season accomodation and exclude school or public holidays and is
available from Sunday - Friday. The only cost to you Mr./Mrs. ___________ is a once only booking fee of $24.95
for domestic destinations or $39.95 for international destinations and that is only payable when you book your
accomodation. The airfares are not inculded, it's the holiday accomodation that we are providing for you and it's
valid for 2 adults and 2 children (12 years and under). You have 12 months to use your holiday and can select from
3 - 5 days. (If they want more details, give them the choices from the list; make sure you mention how many nights
each destination is valid for!)
To receive your reward, you and __________ need to attend an informative timeshare sales presentation where you
will be made an offer to purchase our product. The presentation only lasts approximately 90 minutes and showcases
how you can save money on your future holidays within Australia and overseas. You do not have to purchase
anything from us to receive the reward.
As you can imagine our seating books up really quickly with this special promotion, therefore we don't have facilities
for children under the age of 12 at the presentation. Please hold on the line and I will transfer you to our appointment
advisor who will arrange your booking.***
***Now let me do this for you Mr./Mrs. ____________, I have here my appoinment advisor who will give you the details
on how you can collect your reward. Hold on a second I'll get back to you.***
*******transferring the call to the next Advisor (Agent in-charge) for the appointment of delivery...........
(If you are waiting for the verifier then talk up the rewards! Make sure you put the phone on hold before passing the call
onto the verifier)
*******If the receiver of the call is NOT interested, and he/she refused 3 times, end the call..................
Thank you for accomodating this call, You have a lovely time.
continuation up next....
Hello Mr./Mrs. _____________ this is _____________ from Trendwest South Pacific. You have been selected to
receive complimentary accomodation with your choice of many amazing destinations or either - a Digital Camera,
a CD Player, a Teac Discman or a DVD Player.
Have you heard of Trendwest? (Yes/No)
*Trendwest is part of the hospitality arm of CENDANT CORPORATION: the world's largest hotel franchisor with
brand such as Ramada and Travelodge, just to name a few.
In our fantastic propmotion, there are easy and simple requirement you need to meet to receive your reward.
*Have you visited or received a reward from Trendwest?
(If they answer yes: ask WHEN, if outside of 12 months: book them in)
(If inside 12 months: explain 12 month rule)
*Are you married, single or do you have a signififcant other half?
(If married - What is your husband's/wife's name?) (If de-facto or partner - What is your partner's name?)
*And is your income over $45,000 in a year gross(if single)?
*And is your income over $45,000 in a year combined with your wife/husband/partner (if married or with partner)?
If don't qualify - Unfortunately you do have to meet the requirements to receive the rewards, but the good
news is we will put you in a draw for our competition "Dare to Dream".
(Details of Participation at www.trendwest.com.au)
*Are you aged between 25-72?
(If over or under age, go to objection handling) (if under age, ask WHEN will he/she be turning 25?)
Fantastic! Congratulations Mr./Mrs. ____________, you've got a choice of Fantastic Electronic Equipment or fabulous
holiday accomodation valued up to one thousand two hundred dollars for the holiday package!
OPTIONAL:
***When was the last time you had a break away?
We have fly and drive to destinations! It's off-season accomodation and exclude school or public holidays and is
available from Sunday - Friday. The only cost to you Mr./Mrs. ___________ is a once only booking fee of $24.95
for domestic destinations or $39.95 for international destinations and that is only payable when you book your
accomodation. The airfares are not inculded, it's the holiday accomodation that we are providing for you and it's
valid for 2 adults and 2 children (12 years and under). You have 12 months to use your holiday and can select from
3 - 5 days. (If they want more details, give them the choices from the list; make sure you mention how many nights
each destination is valid for!)
To receive your reward, you and __________ need to attend an informative timeshare sales presentation where you
will be made an offer to purchase our product. The presentation only lasts approximately 90 minutes and showcases
how you can save money on your future holidays within Australia and overseas. You do not have to purchase
anything from us to receive the reward.
As you can imagine our seating books up really quickly with this special promotion, therefore we don't have facilities
for children under the age of 12 at the presentation. Please hold on the line and I will transfer you to our appointment
advisor who will arrange your booking.***
***Now let me do this for you Mr./Mrs. ____________, I have here my appoinment advisor who will give you the details
on how you can collect your reward. Hold on a second I'll get back to you.***
*******transferring the call to the next Advisor (Agent in-charge) for the appointment of delivery...........
(If you are waiting for the verifier then talk up the rewards! Make sure you put the phone on hold before passing the call
onto the verifier)
*******If the receiver of the call is NOT interested, and he/she refused 3 times, end the call..................
Thank you for accomodating this call, You have a lovely time.
continuation up next....
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